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Straight Talking

Published in Portfolio Adviser
Article | December 2015

This article examines guidance provided by the Financial Conduct Authority (FCA) on customer communication, including social media, encouraging clearer, more easily understood messaging. There are still unanswered questions about compliance and disclaimers. However, the FCA's overarching message for consumer communications is to use relevant technology and communication channels and keep messages brief, in plain English and focused on the needs of the target audience.

To read the article, click here.

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